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Info File

LEGAL NOTICE

OWNERSHIP
The owner and operator of www.marchantsolicitors.co.uk is Marchants, a firm of solicitors based in Mansfield and Kirkby in Ashfield, Nottinghamshire.

REGULATION
Marchants is a partnership authorised and regulated by the Solicitors Regulation Authority. You can find details of the professional rules of solicitors on the SRA website at www.sra.org.uk Marchants Solicitors registered number is 0052749.

EQUALITY AND DIVERSITY
We are committed to eliminating unlawful discrimination and to promoting equality and diversity within our policies, practices and procedures. We are also committed in promoting equality and diversity and this applied to our professional dealings with clients, staff and other professionals and third parties. For a copy of our Equality and Diversity Policy or any information surrounding this policy please contact Nick Aspley at naspley@marchantsolicitors.co.uk. The firm is made up of both male and female staff of varying ages, and religious beliefs and ethnic backgrounds. The social economic background makeup of the staff is varied with some having attended state schools and some having attended independent/fee paying schools. Some staff have been to university and some members of staff have caring responsibilities for family members with long-term illness.

If you wish to see our diversity data please click here

DISCLAIMER
This website contains general information based on English law. We try to keep the contents accurate and up to date, but we give no warranty, express or implied, as to their accuracy, and we accept no liability for any error or omission. The contents do not constitute legal or other professional advice. Like all other users of legal websites, you should seek appropriate legal advice before taking or not taking any action. You should not rely on the contents of this website as a substitute for proper advice.
Nothing on this site gives rise to a solicitor-client relationship. We are not liable for any loss or damage from the use of this website or its contents, or from any action or decision taken a as result of using this site, whether arising in contract or tort or otherwise. Any statutory rights you may have as a consumer or otherwise are not affected.

We take all reasonable steps to ensure that our website runs smoothly and is operational at all times, but we give no warranty that it will be operational and working to full capacity at any given time.

We also take reasonable steps to ensure that our website is virus-free, but again we give no warranty that it is, and accept no liability for any loss or damage caused to users of the site. If you have a concern about internet security please consult your own IT specialist.

APPLICABLE LAW

This legal notice and all issues regarding our website is governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction concerning any dispute.

HYPERLINKS 

Our website contains hyperlinks to other websites. We are not responsible for any privacy practices or contents of other websites. You should always read the privacy statements of any website you visit to check their policies on the collection and use of personal information.

COPYRIGHT

Marchants owns the copyright in the content of this site. You may not copy any part of this site or do any other act in relation to any part of this site which is prohibited by the Copyright Designs and Patents Act 1998. We do allow you to print any page or download a page to a personal computer for your own personal use only and not for any commercial purpose. Any reproduction, in whole or in part, is not allowed and any permanent storage or transmission of its contents is prohibited without our prior written consent.

TERMS AND CONDITIONS OF BUSINESS

We will write to you with our terms and conditions of business when you have given to us your instructions. This will include details of our Complaints Procedure and how you can complain to the Legal Ombudsman.

PRIVACY NOTICE

Marchants Solicitors are committed to ensuring that your privacy is protected. This policy explains what we do with the information we gather and what you can do should you require us to change or limit the use of that information.

 What information do we collect about you 

When you provide initial instructions in order that we can provide legal advice, we obtain your name and address, email address and contact telephone numbers. We will collect the same information following the initial enquiry from you in order to provide you with legal services. We will also ask you for feedback on the services that we provide but would seek your consent before that feedback was shared.

 How will your information be used 

We need to collect and use certain types of information about people with whom we deal in order to conduct our business. These people include current and past employees, third parties, medical agencies, medical experts and other professional experts (ie Barristers) suppliers, clients, opponents and others with whom we communicate.

Our legal basis for processing your data 

We use the information you provide primarily for the reviewing of legal services to you and for related purposes including updating and enhancing client records, analysis to help us manage our practice, statutory returns and legal and regulatory compliance.

 Who receives your information

Your data is shared with the third parties or data processors as mentioned above and our staff. We ensure that any data processors used confirm their processing meets the requirements of the General Data Protection Regulations (GDPR).

Where stored and how is it kept secure 

Your data is stored both manually and on our case management system and server. It is kept secured by our IT supplier.

Transfer to third countries 

We do not transfer data to non-EU countries.

 How long your information will be held

Your information will be held in accordance with the firm’s policy upon conclusion of your matter with us. Property and probate files will be stored for 10 years. Family and Civil files will be stored for 6 years. Unless client files relate to children, then the files will be stored up to the client’s 21st Birthday.

If you request wills, deeds, powers of attorney, change of name deeds or other similar documents we will complete a request record and ask for verification of your identity and these details will be stored.

Your rights 

You have a right of access under the General Data Protection Regulations to request:

• what data we hold

• to access that data (ie the right to receive your information)

• to rectify mistakes in the data

• to ask that we remove any data we hold

• to restrict how your data is processed

• the right to Data Portability

• the right to object to the processing of your data

• the right not to be subject to automated decision making

Each individual request needs to be made in writing and also accompanied with relevant identification documents, for example a passport or driving licence. Once a request and ID is received, we will write to you to confirm what action will be taken and such action will be taken within 30 days of the request. We may withhold such data as permitted by law.

How to make a complaint to us and our supervisory authority

If you wish to make a complaint to us about data protection, please contact Debra Higgins who is the Data Protection Officer. If you are not satisfied you can refer the matter to the Information Commissioners Office whose details are Wycliffe House, Water Lane, Wilmslow SK9 5AF.

Telephone 0303 123 1113. This privacy notice will be reviewed from time to time and we suggest that you review the policy periodically to see any amendments.

MARCHANTS COOKIES POLICY

Cookies on our website

Our website uses cookies, as almost all websites do. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.Our cookies help us make our website work and ultimately to provide you with updated information and to better our service to you.

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)

• Collect any sensitive information (without your express permission)

• Pass data to advertising networks

• Pass personally identifiable data to third parties

Anonymous Visitor Statistics Cookies

We only use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc.

This helps us to continuously improve our website. These so called 'analytics' programmes also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.

Under new rules, we are required to obtain your consent to use cookies. As you will have seen, we have a clear cookies pop up notice which appears when a user visits our website. If you continue to use our website having seen the notice then we assume you are happy to use the cookies as described above.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world's websites as cookies are a standard part of most modern websites.

 

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